PT Terminal Petikemas Surabaya as one of the international terminal in Indonesia with international standard is committed to maintain prominent position of TPS as The Gateway to Eastern Indonesia, to ensure that it continues to provide the level of services required to bolster up the economic growth of Indonesia and to give its best services to the customers. With its motto, Reliable Terminal with Service Excellence, customers satisfaction becomes the first priority for TPS.
To put that motto into effect, TPS has to:
- Give and ensure the services on time for its customers by doing loading and discharging container on time and based on schedule.
- Give extra service to their customers when the containers need more places or tools, such as reefer plug, which is used for cooling off the container.
- Give more facilities, when the container must be loading and discharging. Such as clean water and fuel.
- Give priority to customer satisfaction. So, the customers are served wholeheartedly.